Michelle Eggers http://michelleeggers.com Providing innovative & scalable solutions for high-growth technology companies. Sat, 24 Dec 2011 19:10:13 +0000 en hourly 1 http://wordpress.org/?v=3.3 Sesame Communications [2007 - present] http://michelleeggers.com/sesame-communications-2007-present/ http://michelleeggers.com/sesame-communications-2007-present/#comments Tue, 20 Dec 2011 04:24:31 +0000 michelle http://michelleeggers.com/?p=6 Sesame Communications is the premier provider of online services for the dental industry. Through an integrated solution of websites, mobile applications, search engine marketing, and patient connection systems, Sesame helps dentists manage and grow profitable practices.

 

 

Director of Web Operations

By making individual connections within a large team, and driving peer-to-peer buy-in, I was able to lead innovation; drive process and culture change in a complex organization; and exceed revenue delivery targets.

 

Selected Accomplishments:

  • Consistently exceeded GAAP revenue targets, totaling a surplus of 15.8% YTD
  • Lead a $4m+ business unit, directly responsible for maintaining a $1.8m+ budget
  • Lead Web Operations teams (design, production, content development, project management)
  • Successful engaging and motivating large teams (46 in Web Operations)
  • Able to assemble a team of contract resources to augment in-house staff, drive quality and cost control
  • Developed an energetic & passionate team culture that fostered internal growth
  • Worked with executive team to overhaul departmental KPIs, allowing for open and clear communication regarding team expectations and performance
  • Implemented an incentive system to drive revenue and performance from key positions within the team
  • Instituted a LEAN-based quality assurance system to eliminate post-launch issues
  • Created a scalable Edits Team by setting quantifiable metrics & goals, and improving efficiencies to become a customer-centric, revenue-generating department
    • Absorbed Search Team production into Web operations, to create huge efficiencies and effectively eliminate “prior to install” cancellations of Search Services

 

Design Manager

As a cross-functional liaison, I was able to educate and evangelize the standards and processes of the Design Team as a whole. The Design Manager role focused on orchestrating the development and design of services, products, communications and systems, and ensuring great service delivery to the member.

 

Selected Accomplishments

  • Formed Innovation Squad, an extra-curricular team focused on driving grass roots initiatives
  • Successfully designed, defined, and delivered Sesame Hub 1.0: A proprietary website development and maintenance platform that reduced build times by 30% and streamlined delivery process of websites.
  • Developed and Launched Sesame Mobile v1.0-v2.5, accounting for 346k GAAP revenue YTD
    • Optimized internal pipeline and leveraged cross-team training to create a more scalable workforce
    • Developed and Launched Provider Package program: A premium library content that has generated 150k revenue in 1.5 years, and is currently used as a business development platform to launch future corporate relationships
    • Successfully delivered the site architecture and user interface for the company’s award-winning core software platform, Sesame 24-7
    • Oversaw strategy and development of tradeshow videos
    • Delivered corporate mobile site from concept to completion in under 2 days
    • Speaker with the Sesame Webinar Series
]]> http://michelleeggers.com/sesame-communications-2007-present/feed/ 0 Summary http://michelleeggers.com/summary/ http://michelleeggers.com/summary/#comments Tue, 20 Dec 2011 04:22:53 +0000 michelle http://michelleeggers.com/?p=4
  • Proven track record in designing and developing innovative product solutions & operational strategy
  • Team-oriented approach to exceeding deliverable expectations within a highly evolutionary, iterative, and dynamic SaaS environment
  • Excels at facilitating organizational & team consensus
  • Background in web & mobile site development, with an emphasis on design-centric, scalable solutions
  • Responsible for leadership of large-team and product strategy
  • Connector of ideas, people, and processes
  • Versatile self-starter with an eye for detail and a strong sense of ownership
    • ]]>     http://michelleeggers.com/summary/feed/ 0     Hello world! http://michelleeggers.com/hello-world/ http://michelleeggers.com/hello-world/#comments Tue, 20 Dec 2011 04:02:54 +0000 michelle http://michelleeggers.com/?p=1 Welcome to WordPress. This is your first post. Edit or delete it, then start blogging!

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